Once you place an order with us, we will do our best to deliver items to you as soon as possible. If due to any reason, item does not delivered at the estimated delivery date, we will contact you to update your order status. We have contracted with multiple shipping providers to provide different options for our customers. Customers can track their shipments through the service providers' tracking system for a more accurate delivery time frame. Once shipment generated for the order, the customer receives the tracking information including the tracking number of the shipment to track with the shipping service provider.
Shipping inside UAE
Once your order is processed, we will ship the order same day or maximum next day. Orders AED 500 and above are eligible for free shipping or AED 30 delivery charges will be applicable if the order value is below AED 500.
Deliveries are done between 9:00 am and 9:00 pm Monday-Saturday.
Express delivery (1-4 hours) option available on additional cost. For Dubai, Sharjah, Ajman express delivery charges are AED 150 and for other emirates AED 250.
*There may be a delay of 1-2 days if the requested item is out of stock.
We always deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.
Shipping to Other GCC Countries
We use UAE registered shipping company as our shipping partners for shipping. A shipping quote is provided once all address details are given during checkout.
While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote,
customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse
All the users must note that shipping attracts a range of local taxes, duties, brokerages and governmental duties or third-party fees, which are not included in the freight quote we deliver.
As such, all these fees are the sole responsibility of the customer or the consignee of the products. You may be required to check the local taxation rules, duties and other customs fees to understand the same.
Most of the items are dispatched the same/next day from our warehouses after the order is processed. Some deliveries are subject to stock availability.
Shipping Address Details
At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.
Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.
In addition, if the Credit/Debit card are selected as the payment methods then the shipping address and phone number should match the information stored with credit/debit card company.
Kindly note that international shipping may incur local duties, taxes, brokerage, or other local government or 3rd party fees, which are not included in the freight quote. Those fees are the sole responsibility of the customer (consignee) of the goods. Please, check your local laws pertaining to customs fees, duties, and taxes.
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