| Product | SG350-52M |
| Product Description | SNTC-8X5XNBD Cisco SG350-52MP 52-port Gigabit Max-PoE |
| SMARTnet Service for | SG350-52MP-K9-UK, SG350-52MP-K9UK-RF, |
| Categories | SMARTnet HW replacement without engineer |
| Cisco Service Code | SNT |
| HW replacement with engineer | No |
| With IPS | No |
| Hardware Replacement | Yes |
| Hardware Installed | No (Delivery only) |
| Hardware SLA | 8x5xNBD |
| Cisco TAC Support | Yes (24x7) |
| Software Access | Yes |
| Cisco.com resources | Extended access |
| IPS Signatures (as available) | No |
| Minor Upgrades | No |
| Major Upgrades | No |
1. SmartNet for Hardware
To purchase SmartNet for hardware, customers need to provide the equipment SN. We will confirm if it is a Flagged SN or Clean SN.
• If the SN is clean, SmartNet can be purchased.
• If the SN is flagged, it is not possible to purchase SmartNet.
• If the SN is not flagged, but the equipment still has a service, the SmartNet cannot be purchased until the service expires.
Note: When service expires, SmartNet should be purchased within half a month, because the equipment will be renewed services. (For some items and products, Cisco will automatically renew service.)
2. SmartNet for Software
To purchase SmartNet for software, customers need to provide Order# or PAK code, which is generally not marked.
The basic format of service information is as follows (indispensable):
| Company Name/End User | |
| Country | |
| Address | |
| City | |
| ZIP Code | |
| Telephone | |
| Contact |
4. Note
Whether the Smartnet purchase is successful depends on the contract number being issued, because the equipment may be marked or the service becomes effective during the SmartNet purchase process.
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