Can I choose a specific date and time to collect a Varsai Shop order from the store?
We offer a 7-day window within which to collect the product from the store; this starts from the date the product has been made available in-store.
Would I be charged for availing of the COD option?
No, There is no charge to avail COD on any order.
How can I use a Gift Voucher/Coupon code on my order?
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Coupon code. Upon entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 3 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 1 business day of receipt, with supporting images if applicable, so we can best address your concern.
How do I cancel my order?
If you wish to cancel your order, you can do so by sending us an email on support@varsai.ae. You can also call our Customer Care on +971 52 232 9041 (Timings: 9:30 am-5:30 pm GST), within 24 hours of placing the order.
How will I get a refund for my canceled orders and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For prepaid orders that have not yet been shipped, your order will be canceled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on +971 52 232 9041 (Timings: 9:30 am-5:30 pm) Monday to Saturday or email us at support@varsai.ae.